Refund and Returns Policy
At Sapphiire Style, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned with all original tags and packaging.
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items.
- Gift cards.
- Items that have been used, damaged, or altered after delivery.
How to Start a Return
To request a return, please contact our customer support team with your order number and the reason for your return. Once your request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.
Exchanges
We currently offer exchanges for defective or damaged items. If you would like a different product, please return the original item (if eligible) and place a new order.
Order Cancellations
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
Address: 3416 S 48TH ST, Phoenix, AZ 85040, United States
Phone: +1 (602) 555-2748
Email: support@sapphiirestyle.com
We aim to respond to all inquiries within 1–2 business days.